Continuous issues that are frustrating and quite an inconvenience.

I honestly do not know what the issue could be with this medical aid as it just disappoints every time. I have since changed my mothers option on the medical aid since the first option I chose wasn't comprehensive enough and didn't give the dependents all they needed and the savings for medication and other vital things would deplete after just one visit to the doctor. I changed the option which means I took a better option which costs me more since I am the one paying for the contributions on the medical aid. Now since the option has been changed Gems did confirm that it will be effective 1st January, but the dependents ( mom and nephew )on the medical aid are still unable to buy medication from the chemist using the medical aid and we have since discovered that there was a service provider ( laboratory ) that has not been paid after tests were done on one of the beneficiaries. This is really concerning and we can't be paying for additional things when we pay for the medical aid. Something has to be done. This is just frustrating to have ongoing issues with the same medical aid continuously. I was hoping things would have changed but clearly I was wrong.