Completely annoyed by GEMS MEDICAL AID

Please note that I member *** is Completely annoyed by GEMS MEDICAL AID and the way in which they do things.May someone please indicate to me what the hell is going on with this claim for DR Viljoen Dr DN () because it can be seen in A statement from GEMS Dated:2015-02-27(Statement: A***)-THAT THE DR did submit the claim to GEMS in time (SO HOW IS THIS A STALE CLAIM?).I am currently handed over while I pay a lot of money on a monthly basis, does someone care to explain this??Another thing that annoys me about GEMS is that I called more than 10 times and on different days to enquire about this- and guess what I was only told different stories (i.e. the person you last spoke to didn't make notes, the account was sent to a wrong department, the claim will be processed if you provide proof that it was not stale- of which I did then what??? Be kindly advised that I am taking this matter further with my Lawyers as I cannot afford to be bul**** in this manner.GEMS is completely *********** AND A *****- I will start a petition against GEMS. I have a good reason to be angry,but it seems being angry, as I and so many GEMS CLIENTS are, is not enough,I will fight for GEMS members