MF
Michaela F
1 reviews | Active since Jul 2023
28 Aug 2026, 10:57
Complaints - more than a month, no feedback
I’ve written a complaint on the 19th July 2026. To date as of 28th August 2026 I have still not received any outcome / feedback. Very dissatisfied with this, as that should this particular issue arise again I won’t know the reason for its cause.
Helpful (0)
Replies (4)0
Replies (4)
Gems (Government Employees Medical Scheme)'s replyOfficial
28 Aug 2026, 11:47Good day,
Thank you for engaging with us. We are attending to your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply28 Aug 2026, 11:47
Official
Good day,
Thank you for engaging with us. We are attending to your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s replyOfficial
28 Aug 2026, 11:52Good day,
We received your complaint, and our client liaison officers are looking into the matter. We will conduct a thorough investigation and provide you with feedback within 7 working days from receipt of your complaint.
Please remember to download the APP, Scheme Rules, member and claims guide to understand the benefits of your option on the GEMS Website.
Please see herewith link to the website for ease of reference:
https://www.gems.gov.za/
If you have an urgent query, please contact us on:
***(Members)
***(Healthcare Providers)
Working towards a healthier you,
GEMS
Gems (Government Employees Medical Scheme)'s reply28 Aug 2026, 11:52
Official
Good day,
We received your complaint, and our client liaison officers are looking into the matter. We will conduct a thorough investigation and provide you with feedback within 7 working days from receipt of your complaint.
Please remember to download the APP, Scheme Rules, member and claims guide to understand the benefits of your option on the GEMS Website.
Please see herewith link to the website for ease of reference:
https://www.gems.gov.za/
If you have an urgent query, please contact us on:
***(Members)
***(Healthcare Providers)
Working towards a healthier you,
GEMS
Gems (Government Employees Medical Scheme)'s replyOfficial
28 Aug 2026, 11:54Good day
Please see the reference number MEDIA-12956.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply28 Aug 2026, 11:54
Official
Good day
Please see the reference number MEDIA-12956.
Regards, GEMS
MF
Michaela F's updateReviewer Update
01 Sept 2026, 13:19Good day,
Thank you for your response.
The reference I received as per email is MH (GENCOM-778919)
Thank you for your response.
The reference I received as per email is MH (GENCOM-778919)
MF
Michaela F's update01 Sept 2026, 13:19
Reviewer Update
Good day,
Thank you for your response.
The reference I received as per email is MH (GENCOM-778919)
Thank you for your response.
The reference I received as per email is MH (GENCOM-778919)