Complain

My name is Clarah Maluleke. Unfair treatment I'm recovering from gems. It's been 6 weeks since I've been waiting for protective orthopedic shoes. Today when I we for my doctors visit I told him that I haven't received the shoes and when we did follow up I was told that it was declined but the pass week so I was told that it was escalated for approval. So I don't understand why they declined now cause I need those shoes as I'm going back to work. Please assist me