TK
Tharina K

1 reviews | Active since Nov 2010

28 Jun 2016, 09:29

Communication

<p>I've sent through all my documents on the 19th May 2016. No response. Sent it again o the 3rd June. NOTHING again. And then a third time on the 12th June. </p> <p>Seeing that NOTHING was communicated back to me,on the 23rd June, I tried to phone 3 times, phone dies after making selections.</p> <p>I SMS'd my Persalno. to the number given on the website, till today, nobody phoned.</p> <p>On the same day I've emailed a complaint through and got the automated response somebody will contact me within 48 hours. After 5 days I have heard NOTHING. </p> <p>My little one is ill and I cannot take her to a doctor. I am extremely upset, as I don't think this is the service we deserve.</p>

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Replies (2)
TK
Tharina K's update28 Jun 2016, 10:27
Reviewer Update

********** 3

Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply28 Jun 2016, 12:32
Official

Good day 

Thank you for bringing your concerns to our attention. 

We are looking into your complaint and we will provide feedback as soon as possible. 

Kind regards

The GEMS Online Team