Client always wrong

I am very disappointed with the way GEMS are handling their clients/members. I am in the health industry and it is very shocking to see what is happening. Gems to care about their members needs, falls info on their web page. Chronic illnesses is not important at all. I have more problems within my 1st month with GEMS than in more than 10 years with my other medical aid. They don't adhere to the client/patient rights as it is in the constitution of South Africa. If I look at all the complains and their is many more that is not even on here, I a think we have a lot to lose. Gems is not cost effective for the members or them self. This matters must be taken up with the medical aid board, the government and our unions to sort out all the problems. We must have the right to select from a few medical aids and still to receive our subsidy. We pay a lot per month and for what. We have many rights as members. They talk to me if I don't know anything, but I am in the health industry and know more than GEMS. Very frustrating to talk to them, we are always wrong and have no say according to GEMS, but believe me this will change if all members stand together.