KP
Karabo P
1 reviews | Active since Nov 2019
09 Feb 2026, 09:35
Clarity on a code for a claim
I had raised a concern about a claim that got rejected, and I got a response here that there will be an investigation, and I will get feedback, which I never did. I have tried calling multiple times and will be waiting for the call to be connected to a consultant. All I want to find out is the correct code to be used for the claim.
Helpful (0)
Replies (8)0
Replies (8)
Gems (Government Employees Medical Scheme)'s replyOfficial
09 Feb 2026, 10:04Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply09 Feb 2026, 10:04
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
KP
Karabo P's updateReviewer Update
11 Feb 2026, 07:59May I please get feedback this time around?
KP
Karabo P's update11 Feb 2026, 07:59
Reviewer Update
May I please get feedback this time around?
KP
Karabo P's updateReviewer Update
17 Feb 2026, 07:49Good morning,
Is it 7 days from the day the complaint was posted or on the day of the response?
Is it 7 days from the day the complaint was posted or on the day of the response?
KP
Karabo P's update17 Feb 2026, 07:49
Reviewer Update
Good morning,
Is it 7 days from the day the complaint was posted or on the day of the response?
Is it 7 days from the day the complaint was posted or on the day of the response?
KP
Karabo P's updateReviewer Update
22 Feb 2026, 13:18Good day,
I didn't receive anything.
Regards,
Karabo
I didn't receive anything.
Regards,
Karabo
KP
Karabo P's update22 Feb 2026, 13:18
Reviewer Update
Good day,
I didn't receive anything.
Regards,
Karabo
I didn't receive anything.
Regards,
Karabo
KP
Karabo P's updateReviewer Update
25 Feb 2026, 08:27Hi,
Thank you.
Thank you.
KP
Karabo P's update25 Feb 2026, 08:27
Reviewer Update
Hi,
Thank you.
Thank you.
KP
Karabo P's updateReviewer Update
28 Feb 2026, 13:12Hi,
Nothing in the mailbox even now.
Nothing in the mailbox even now.
KP
Karabo P's update28 Feb 2026, 13:12
Reviewer Update
Hi,
Nothing in the mailbox even now.
Nothing in the mailbox even now.
KP
Karabo P's updateReviewer Update
16 Mar 2026, 09:46I have said multiple times that I have not received anything. I'm starting to feel like I am given that response to discourage me from getting help, and there is no willingness to assist, which frustrates me. It's been weeks of me saying the same thing. What is this? There is no email, and I can't get answers from the call centre agents either. There is an option to respond privately and you can use it
KP
Karabo P's update16 Mar 2026, 09:46
Reviewer Update
I have said multiple times that I have not received anything. I'm starting to feel like I am given that response to discourage me from getting help, and there is no willingness to assist, which frustrates me. It's been weeks of me saying the same thing. What is this? There is no email, and I can't get answers from the call centre agents either. There is an option to respond privately and you can use it
KP
Karabo P's updateReviewer Update
19 Mar 2026, 09:10Till today, nothing, as expected
KP
Karabo P's update19 Mar 2026, 09:10
Reviewer Update
Till today, nothing, as expected