Claims Query

am highly disappointed with the service I have received from GEMS Medical Aid. It has been over 30 days since I lodged my claims query, and to date nothing has been resolved. I am constantly being sent from pillar to post, repeating the same information over and over, yet no one takes accountability or provides a proper update.

What frustrates me most is that the mistake was on GEMS’ side, yet I am the one suffering the consequences. Instead of owning the error and fixing it promptly, I’ve been left without answers, follow-ups, or any sense of urgency from the team.

This level of service is unacceptable for a medical aid provider. I expect immediate attention and a final resolution to my query. GEMS needs to do better.