Claims not processed and claim settlement problems

I have submitted a claim for Dr. T. Laubscher (Prac. No: ***746) several times via email and GEMS still haven't processed it. I have emailed complaints several times, no reply received yet. I can not afford all the phone calls trying to sort this anymore. I just get told every time that I have to resubmit. I follow correct procedure to claim. Another claim got processed but not this one. Send separate emails. <br> <br> I also all of a sudden get many messages on my Cell phone indicating that they will process claims from April and March 2015 now. All these claims was submitted by the dr's themselves and has been settled by GEMS and I have already settled the outstanding amounts myself. I now get statements from the Ampath indicating that the amount that I now have to pay the amount that GEMS has paid. It shows that GEMS taken the money back what I can figure out on the statement. Something is definitely not going right. My membership no: ***, ID ***087