Claims not being settled

It is now the second time im writing a report on GEMS CLAIMS DEPARTMENT. The first time they were quick to reply...but no solution were reached. My wife had a lung embolism December and is registered on the special programme for this patients for extra blood testing, dr appointments etc. Now they don't pay the bills...or pay the bills and then a day afterwards reverse it into their accounts.<br> <br> What is going on with these people..can somebody help me...I wanted to go to the ombudsman and they pleaded for me not to, because they will solve the problem.<br> <br> Bunch of *********** people.<br> Contact me...