1 reviews | Active since Sept 2016
Claims for treatment not paid out
<p>Last year (2017) in October I submitted my proof of payment so that GEMS could reimburse me for dental bills. I have sent them multiple emails requesting they provide proof of payment as I am still waiting to get paid out. They however, insist that the payment was made but won't provide me with any proof of payment.</p> <p>R2 647.40 and R143.63 are the outstanding amounts owed to me. </p>
Good day
Thank you for affording GEMS the opportunity to respond to your concerns. We are looking into this matter and will provide feedback.
Kind regards
The GEMS online team
Good day
Thank you for affording GEMS the opportunity to respond to your concerns. We are looking into this matter and will provide feedback.
Kind regards
The GEMS online team
Good day
Thank you for alerting us to your concerns regarding your refund.
Please note that we require the following documents in order to process your refund:
- certified copy of your identity document (ID);
- a bank account statement (not older than three months); and
- proof of your residential address (not older than three months).
We apologise for any inconvenience caused in this regard.
Kind regards
The GEMS online team
Good day
Thank you for alerting us to your concerns regarding your refund.
Please note that we require the following documents in order to process your refund:
- certified copy of your identity document (ID);
- a bank account statement (not older than three months); and
- proof of your residential address (not older than three months).
We apologise for any inconvenience caused in this regard.
Kind regards
The GEMS online team