Claim still not processed into correct bank account

Once again my name is Thando Xhekwa. I previously wrote a review about how is submitted a refund claim on behalf of my deceased mother on the 23rd of July.I was told that her banking details were still being updated. On the 31st of August I received an email from GEMS stating that my mother's banking details have been amended and the refund would be paid into an estate account on the 3rd of September. On that day I checked with the bank and there were no funds available. I then procedeed to write a review on hello Peter. On Monday the 6th of September I was contacted by a nice lady who kindly explained that the funds were deposited into the wrong account and she then said she would communicate the matter with the finance department. Since then I have had no feedback from GEMS I'm in the dark I don't know what's going on. My Cell phone number is ***. I kindly request any kind of assistance as I have been trying to resolve this matter for a whole month now.