KP
Karabo P
1 reviews | Active since Nov 2019
16 Jan 2026, 10:37
Claim rejected even though there was enough funds
I consulted with an educational psychologist in december and GEMS rejected the claim even though I still had funds in the educational psychology pocket. Now i have to pay a huge sum as a result, they didn't even cover a fraction of it
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Gems (Government Employees Medical Scheme)'s replyOfficial
16 Jan 2026, 11:16Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply16 Jan 2026, 11:16
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS