Claim not Processed in 7 months

<p>Attention: GEMS management Principal: Monique Gonin [ ********** 05] I hereby bring to GEMS attention. I, Monique Gonin, are already trying for more than seven months to sort out the matter of Dr.Espen [ ********** ]. I called several times GEMS on GEMS mistake made. I'm already tired of talking every hour with a different agent and repeating the situation and explain. Here reference numbers which I call GEMS and always try to solve the situation. • MH ********** 2 • MH ********** 3 • MH ********** 2 • MH ********** 0 • MH ********** 7 • MH ********** 0 I've also talked to one of the GEMS team managers and I was reassured that the claim will be sorted out. Every time I follow is said the claim to the Stail Claims division. The whole situation is GEMS debt. GEMS has two codes never processed not. The claims statement and doctor bill serves as proof that GEMS never two codes processed. And for that reason the claim is a Stale Claim. This I discovered when my GAP cover on their side the bill would been processed so that the difference outstanding could be settled. So my GAP cover informed me that the doctor and demands state does not comply and that two codes were NEVER processed. So they can not pay claims because they need the right information. So I have been trying a long time for 7 months to sort out the situation. Every time I must explain to GEMS what's going on and be given the same excuse every time. The doctor also filed a complaint with GEMS on the situation because they can see for themselves that the account correctly by GEMS processed is. I request that GEMS give urgent attention. It is of utmost importance. If I do not send the correct information before the 18 FEB 2017 the right documentation to me GAP they can provide will no longer pay the bill. If the situation is going to my attorney handle the case and I will approach the media. Reimond GEMS gave me the advice to address the letter to you. </p>