Claim not paid for nearly 2 months

<p>The following details relate to a claim that was not yet paid, after nearly 2 months. All supporting documentation has been sent:</p> <p> </p> <p>- Service date: 30 August 2016</p> <p>- All supporting proof sent to Gems on 31 August 2016</p> <p>- Personally paid +-R1800 for a pap smear that's fully covered on the beryl option. They indicated only +- R300 to be repaid to me. Not a cent received yet from Gems.</p> <p>- My banking details has also not yet been updated, to my new one, on their system. Also been 2 months since I sent the supporting proof.</p> <p>- No one calls you back from Gems</p> <p>- Reference number for the claim: M ********** 96</p> <p> </p> <p> </p>