Claim denied

On 29/10/2015 I visited Dr. Morton for an MRI. I provided my wife's GEMS card No. ***and the authorisation was approved. I then received a letter from Medscheme/GEMS stating that the authorisation was declined due to inactive membership. The letter has my previous membership number *** and not the new one I gave to Dr. Morton.<br> I sent GEMS a complaint email. <br> 2 days later I received a sms stating that \Services by MORTON P C G DR rendered on 29/10/15 will be processed on 13/11/15. Reference M***"Again my previous medical aid no. This incompetence is incredible."""