1 reviews | Active since May 2017
Chronic medication still not sent after THREE months!!!!
What is the point of having a medical aid if its not for my health? My doctor sent a prescription for my medication at the beginning of March. She also did a telephonic registration on the relevant programme. But to this day I havent received my meds. When I call Gems they tell me that an allocation has been done but the medication has not been authorised. But when I called the pharmacy, the pharmacy I was told the authorisation was done 26th of March and they are just waiting for the allocation. I dont know what to believe. I even went back to my doctor on 28th of May and she did the registration again. These delays are impacting on my health and are highly unaccaptable
Good day
Thank you for your message. We are looking into our concerns and will provide feedback.
Kind regards
The GEMS online team
Good day
Thank you for your message. We are looking into our concerns and will provide feedback.
Kind regards
The GEMS online team
Good day
Thank you for alerting us to your concerns regarding the approval of your chronic medicine.
We can confirm that you are registered on the chronic medicine management programme and that as per our telephonic conversation with you, you have opted to receive your medicine at your doctor's rooms via Medipost.
Please accept our sincere apologies for the delay in processing the application and for any inconvenience caused in this regard.
Kind regards
The GEMS online team
Good day
Thank you for alerting us to your concerns regarding the approval of your chronic medicine.
We can confirm that you are registered on the chronic medicine management programme and that as per our telephonic conversation with you, you have opted to receive your medicine at your doctor's rooms via Medipost.
Please accept our sincere apologies for the delay in processing the application and for any inconvenience caused in this regard.
Kind regards
The GEMS online team