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makwalaclementsure M

1 reviews | Active since Sept 2016

22 Jun 2017, 09:03

Child Birth

<p>My wife gave birth on 21 June 2017 with an C-section, There i was all along thinking that i have a medical aid that i pay every month so both me and my family are fully covered until i found out i must pay R10 000 up front for my wife to get assistance at the hospital when she went for operation. Now i must go take up loans to pay the hospital fees but i have a medical aid and its not like we choose to give birth this way just for fun, it was recommended by the gynecologist based on the risk he identified . You know how much i earn monthly and you expect me to have spare R10 000 for shotfalls in my pocket, I dont think this medical aid cover is giving me a cover.</p>

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Replies (2)
Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply22 Jun 2017, 09:14
Official

Good day

Thank you for affording us the opportunity to respond to your concerns. We are looking into this matter and will provide feedback.

Kind regards

The GEMS online team

Gems (Government Employees Medical Scheme)
Gems (Government Employees Medical Scheme)'s reply18 Jul 2017, 11:00
Official

Good day

Thank you for bringing your concerns regarding your outstanding account to our attention.

We can confirm that the account has been paid in full by the Scheme and that you are no longer indebted to the service provider.

We wish to apologise for the delay in finalising this matter and for any inconvenience caused.

Kind regards

The GEMS online team