*****

GEMS at it again. I got an sms notification that a certain Dr whom I ha have consulted before (2021) submitted a claim for just over R1200. I quickly called GEMS to find out what is happening and I was told I consulted that particular doctor not so long ago according to their records. Luckily my funds has already been depleted so the claim never went through. I was then given a number for ***** to call. To my surprise, the rude lady on the other side of the line informed me that there's nothing they can do because the claim was rejected. My question to GEMS is why do we report *****ulent activities taking place in our account? What is it that you're doing to bring the perpetrator to book. Whether a claim went through or not, it is still ***** because I never authorised that transaction. I'm very disappointed in you GEMS, I wish there was a competitor for you.