SM
Samukeliwe M
1 reviews | Active since Jan 2017
06 Feb 2019, 13:03
Can I just please have my money
Gems please can I just get my money. You have one excuse after the other. I first call and your customer service gives me an email address to send banking verification and certified ID to. I call again and now there is a banking form I must fill in plus all the previously indicated documents. I then send the email to ********** and the email comes back as undelivered. I call again and someone indicates that it's not ********** but ********** Gems please just give my hard earned money and stop being so bad at providing a service, please.
Helpful (0)
Replies (6)0
Replies (6)
Gems (Government Employees Medical Scheme)'s replyOfficial
06 Feb 2019, 13:39Good day
Thank you for affording GEMS the opportunity to respond. We are looking into this and will provide feedback.
Kind regards
The GEMS online team
Thank you for affording GEMS the opportunity to respond. We are looking into this and will provide feedback.
Kind regards
The GEMS online team
Gems (Government Employees Medical Scheme)'s reply06 Feb 2019, 13:39
Official
Good day
Thank you for affording GEMS the opportunity to respond. We are looking into this and will provide feedback.
Kind regards
The GEMS online team
Thank you for affording GEMS the opportunity to respond. We are looking into this and will provide feedback.
Kind regards
The GEMS online team
Gems (Government Employees Medical Scheme)'s replyOfficial
06 Feb 2019, 15:54Good day
In order for us to assist you, please send us a private message with your membership number.
Kind regards
The GEMS online team
In order for us to assist you, please send us a private message with your membership number.
Kind regards
The GEMS online team
Gems (Government Employees Medical Scheme)'s reply06 Feb 2019, 15:54
Official
Good day
In order for us to assist you, please send us a private message with your membership number.
Kind regards
The GEMS online team
In order for us to assist you, please send us a private message with your membership number.
Kind regards
The GEMS online team
SM
Samukeliwe M's updateReviewer Update
06 Feb 2019, 16:59I'm not a member. I am a service provider and I provided my number and ID number to hello peter when submitting the complaint.
SM
Samukeliwe M's update06 Feb 2019, 16:59
Reviewer Update
I'm not a member. I am a service provider and I provided my number and ID number to hello peter when submitting the complaint.
SM
Samukeliwe M's updateReviewer Update
11 Feb 2019, 16:33I'm still waiting GEMS...
SM
Samukeliwe M's update11 Feb 2019, 16:33
Reviewer Update
I'm still waiting GEMS...
Gems (Government Employees Medical Scheme)'s replyOfficial
12 Feb 2019, 14:14Good day
Thank you for bringing your concerns to our attention.
Please note that that the practice banking details were updated on 8 February 2019. The payment that was scheduled on 31 January 2019 will be settled with the next claims run on 15 February 2019
Please note that all claims are paid at the GEMS Scheme rate and depend on the Scheme Rules, the member's available benefits and clinical protocols. If the provider is charging more than the Scheme rate, the member is responsible for paying the difference.
We wish to extend our apologies for the delay in finalising your enquiry and any inconvenience caused in this regard is sincerely regretted.
Kind regards
The GEMS Online Team
Gems (Government Employees Medical Scheme)'s reply12 Feb 2019, 14:14
Official
Good day
Thank you for bringing your concerns to our attention.
Please note that that the practice banking details were updated on 8 February 2019. The payment that was scheduled on 31 January 2019 will be settled with the next claims run on 15 February 2019
Please note that all claims are paid at the GEMS Scheme rate and depend on the Scheme Rules, the member's available benefits and clinical protocols. If the provider is charging more than the Scheme rate, the member is responsible for paying the difference.
We wish to extend our apologies for the delay in finalising your enquiry and any inconvenience caused in this regard is sincerely regretted.
Kind regards
The GEMS Online Team
SM
Samukeliwe M's updateReviewer Update
17 Feb 2019, 00:49Well, unfortunately, GEMS the enquiry is still not finished because today you decided to send me an email 8 days later (FROM THE 8th of February) informing me that the certified ID document I sent through was not clear enough, conveniently after the payout day yesterday. This means that GEMS has conveniently missed out two payout days for services rendered. What is happening GEMS?
SM
Samukeliwe M's update17 Feb 2019, 00:49
Reviewer Update
Well, unfortunately, GEMS the enquiry is still not finished because today you decided to send me an email 8 days later (FROM THE 8th of February) informing me that the certified ID document I sent through was not clear enough, conveniently after the payout day yesterday. This means that GEMS has conveniently missed out two payout days for services rendered. What is happening GEMS?