Call centre agent - Outstanding Service

I wish to compliment the excellent service delivered by Chevonne Hampton, one of the Chronic Registration call agents. Her empathy and dedication is simply out of this world. Having been dealing with the GEMS call centres for a while now, the service has been of an extremely poor quality, with frustrating waiting times, following the menu options and ending up at totally different departments vs the option selected, constantly being transferred to different departments, having to be constantly verified when transferred to the departments, etc, etc, etc. Every time I had to call GEMS, I would be filled with anxiety and dreaded having to make the call. However, Chevonne has provided an experience that has been beyond measure. The empathy she displayed truly amazing. The reason for my call was to follow up on an application for chronic medication for my elderly father, which was declined by whatever committee. On enquiring about the condition of my father, she empathized and explained the process to be followed to appeal the decision which, with the added information that she had obtained, she felt it would be justified. As she could not make outbound calls during her working hours, she called me after hours and followed up until she was no longer able to assist. Such dedication and commitment is so rarely found in these call centres. She is truly a remarkable employee and by far head and shoulders above any of the other call centre agents that I have dealt with over the past few months – and I can assure you, there have been many. Please convey my sincere thanks and appreciation to Ms Chevonne Hampton.