BRAVO

Usually call centre services are POOR, but NOT GEMS, at least my encounter with them gave me hope that others could learn too. I was assisting my mother with changing her option plan on her medical aid; the first person to answer, Purity listened and was willing to help, after interacting with her she had set the bar high for the next person whom she was transferring us to at the marketing department where we spoke to Lindiwe who held the fort too and immediately after her education on the plan we were sold, of course there's finance to consider but at that moment right there we knew with my mother that EVO is the best we want for her. Now to the calculations department, Khethiwe rounded up the call with excellence and I can confirm that because of these 3 ladies, my mother has changed her option plan and we are content. That to me is what I call team work and those ladies are true faces for the company, THANK YOU TEAM. A lot of other call centers could learn a thing or 2 from these ladies.