Boot reinbur*****t

Good morning, I belong to GEMS Emerald plan membership number ***. i was diagnosed with a broken TIBIA in my left leg and my doctor gaave me a script for a moon boott which I got from the supplier CJ ROETS on the 9 March 2022. I had to pay R3053.45 up front to the supplier. I submitted my claim to GEMS and when I phoned GEMS on 12 April Ref number MH*** they said the wrong ICD CODES were used. I got the supplier to send me a new invoice with different ICD CODES and submitted it to GEMS. On 26 April I phoned to find out and they said the ICD CODES were still wrong. i had to be admitted into hospital because my fracture had deteriorated and have a rod put in my leg. I waa discharged from hospital on Tuesday April and I still had not been reinbursed for my payment of the boot. ON Thursday 5 April I asked my doctor to send a motorvating letter to try and justify why I needed the boot. I have still not received any payment to date. IS there pleasesomeone that can help me get my money for the boot. GEEMS has got all the documents. Please inform mde if there is anything I can do as I am desperate.. Mnany thanks.