Billing/Accounts

Good day<br> <br> After struggling to change from Beryl to Emerald option for over 4 months, this was eventually done effective 1 September 2015 only because I lodged a HelloPeter complaint. This was necessary as I was chronically ill from March this year. There hasn't been any difference as I'm still paying for over-the counter medication and most consultation fees which is still confusing. I was then bugged with sms's informing me I'm in arrears which is also puzzling as this comes off as a medical deduction before I receive my salary. I then had call to solve this again or else the sms's would have not stopped. Nonetheless since 1 September, I have now visited 3 pharmacies who told me all my funds are now exhausted. To follow up, I called GEMS yet again which takes me about almost 10 to 15 minutes waiting time just to access the call centre and thereafter verify myself even after punching in all my details. The agent made me wait another 10 to 15 minutes after which he got back and said I must go back to the pharmacies as they've resolved this. I can barely walk without experiencing breathing problems and this guy instructs me to take my time for a fault of their own to go and correct