Benefit Date provided 1 May and won't cover

<p>Moving over to Gems and received the card. Benefit start dateof the dependent states 01/05/2017. Main member benefit date 01/08/2017. Dependent was covered for medication at the pharmacy by Gems but when the dependent had to be admitted to hospital for an emergency Gems said no the benefits are only starting 01/08/2017. Phoned Gems and they say that the dependent benefits cannot start before the main memeber and it was a capture error on their side. The dependent had to be moved to government hospital due to this. Error on Gems side created the impression that the dependent was covered and now saying no after they already paid for medication 8 days earlier. I phoned twice on a previous occasion to understand why the benefit date is 01/08/2017. When the card was received and said dependent benefit date 01/05/2017. If known that both was only 01/08/2017 different arrangements could have been made. Gems made the mistake not me. I was told that speaking to a manager will not resolve my problem as thisis how it works, benefit date is 01/08/2017 eventhough the card states benefit date 01/05/2017. I was told that I will be phoned back. 2 hours later and I still have no feedback and the dependent is still in the government hospital. Gems comapyny valuesare Excellence,Innovative,Value for money,Integrity,Member-centricity. Clearly there is NO Integrity. Dates states 01/05/2017 oh sorry its an error made on our side sorry and NO we won't help you. And I can't speak to someone who can help. Member-Centrisity... Yeah that's not the experience here. Ref: MH ********** 8</p> <p>Please can you sort this out.</p>