*********** Bayanda.

The call centre agent we spoke with (Bayanda) in medical queries and claims requires an extensive amoumt of training for his lack of compassion and empathy when assisting members.

We simply needed to nominate a GP as our family doctor is closed as our parent required immediate medical attention. All the red tape and lack of urgency created much unnecessary stress.

Notwithstanding all processes that must be followed but he made it quite difficult to get the assistance we needed when we already were in a distraught situation. His nonchalant approach left.much to be desired for.

I'd give zero star if it were an option