BAS SERVICE FROM YOUR CALL CENTER

I CALLED THE CALL CENTRE AND SPOKE TO NHLANHLA AND ADELAIDE AND THIS AGENTS I WAS WITH THEM ON THE PHONE FOR MORE THAN 20MINUTES AND THE LINE GOT CUT OFF AND EVERYTIME WHEN I CALLBACK I HAVE TO EXPLAIN MYSELF AGAIN WHICH IS VERY IRRITATING I WANT SOMEONE TO PLEASE INVESTIGATE THIS ACCOUNT AN CONTACT ME ON *** AND PROVIDE ME WITH FEEDBACK, DR PRACTICE NO:***, MEDICAL AID NO:***, DOS: 10/11/2022 - 22/11/2022 I THEN CALLED AGAIN AND SPOKE TO LINDA WHO PLACE ME ON HOLD FOR MORE THAN 15MINUTES ALL THIS CALLS I DO NOT HAVE REF NUMBER FOR THEM BECAUSE YOUR LINES KEEPS DROPPING I EVEN CALLED AND ASKED TO SPEAK TO TEAM LEADER AND I WAS TOLD THAT THERE'S NO TEAM LEADER AVAILABLE, I ALSO SPOKE TO ONE OF YOUR AGENT WHO IS WORKING FROM HOME WHO SAID HE CANNOT TRANSFER ME TO A TEAM LEADER, I DEMAND FEEDBACK ON THIS ACCOUNT BY CLOSE OF BUSINESS TODAY CONTACT ME URGENTLY ON *** AND PLEASE DO NOT CONTACT ME ON CELLPHONE CALL ON THE LANDLINE NUMBER PROVIDED ***