Bad service on an in-hospital claim.

My son went for a dental procedure on the 24 march 2015 and we got an authorization code for the procedure. Since the 27 march 2015 we are struggling to get the accounts paid. Gems is passing the buck from one department to the other. And we have sent the accounts to various departments many times now. We phoned them today and guess what? Again a bunch of excuses. The doctors want to hand us over to the attorneys and gems just don't care. I have never struggled like this with my previous medical aid. We are \friendly"forced to join this pathetic medical aid. Why can't the government give us the same subsidy on other medical aids too? What happened to the so called democracy? """