BAD SERVICE Membership stiil not Approved

My Name is Johannes Mosekiemang Mokopanele ID: *** Persal No: ***5, working for ORBIT TVET College, on the 27 February all staff received communication via E-mail and SMS from the HR Manager. Me and My colleague Mr Louis Bertus Meyer ID No: ***, Persal NO: ***8 app**** for a GEMS Medical AID and submitted all required documents on the 6 March 2015.On the 16 March 2015 I received an sms that my GEMS application was unsuccessful due to ineligibility. I called GEMS in an attempt to seek clarity and I was told that the application was denied because my Persal Number was inactive. To my surprise on the 27th March 2015 my Colleague Mr Louis Bertus Meyer ID No: ***, Persal NO: ***8 received a welcome sms from GEMS confirming that his medical aid of Membership Number: *** will be activated for use as of the 1st April 2015 and that the card has been posted to him.ME And Mr Meyer called GEMS on Monday the 30th March 2015 to find out if his Persal number was active and it was confirmed that it was also not active. For the past week I have been calling GEMS and each and every time I have to explain my case to a new consultant