Bad service inindeed deed

I send my prescription to on the 27 Jan to Gems chronic department.During delivery my medication was incomplete.i called the medical aid and they promised to prioritize the delivery of the outstanding medication.I spoke to marara pharmacy that promise to deliver the latest Monday the 17th.i did indicate to them that I defaulted for a week as the result of the delay.Todate I did not receive medication.I made followups today and Khutso promised to make followup and come back to me.I just got an sms that due to weather conditions the delivery will be delayed.Im my area we do not have problems with our roads for delivery.They are just using bad weather to justify the poor service.This companies are really putting our lives at risk and unfortunately I cannot go to any pharmacy as the gems have contractual arrangements with marara that is the weakest link in the industry.so sas indeed