Bad service from GEMS

Item: Gems (Government Employees Medical Scheme)
Rating: 1
Author: Abraham S

Gems member ***, ref 140825QOVNP1. I am very disappointed with Gems we used cash all the visits of our pregnancy until we were strained financially. Gems fail to act as our medical in time when we needed them. They kept pushing back and forth without solutions.

We paid until the baby arrived no visits paid, no heart monitoring paid, my wife was on high risk pregnancy still they failed to be there for us.

I will never recommend this medical scheme to anyone in my life, worse pregnancy experiences with gems.... Sad :(

Helpful (0)

Replies (2)

Gems (Government Employees Medical Scheme)'s replyOfficial

02 Sept 2025, 15:24

Good day,

Thank you for engaging with us. We confirm receipt of your message and apologise for the delay in acknowledging your message.

If you have an urgent query, please contact us on: ***(members) & ***(providers).

Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00. Emergency number: ***(available 24 hours)

If you wish to submit a compliment, please email us on at ***. We look forward to receiving your positive feedback.

Regards,

GEMS

Gems (Government Employees Medical Scheme)'s reply02 Sept 2025, 15:24

Official

Good day,

Thank you for engaging with us. We confirm receipt of your message and apologise for the delay in acknowledging your message.

GEMS

Abraham S's updateReviewer Update

02 Sept 2025, 17:02

I'd no: ***
Members number ***

My query is not resolved yet, I am very frustrated and disappointed.

Abraham S's update02 Sept 2025, 17:02

Reviewer Update

I'd no: ***
Members number ***

My query is not resolved yet, I am very frustrated and disappointed.