BAD SERVICE FROM GEMS

To Whom It May Concern,

I am writing to express my deep concern and frustration regarding a billing issue with GEMS that I believe requires immediate attention.

Attached to this email is a letter from my employer confirming that I will not be paid for the month of August. In addition, I have previously informed GEMS about a decrease in my salary compared to other contract. Despite this, GEMS will continue to charge me at the same rate as before, which is no longer sustainable given my current financial situation.

It is extremely concerning that GEMS has not adjusted the charges to reflect my reduced salary. The current billing is putting an undue strain on my finances, and I am struggling to manage my expenses under these circumstances.

I kindly request a review of my billing situation and an adjustment to reflect my current salary. Thank you for your prompt attention to this issue. I look forward to your response.

Sincerely, Zama Sangweni