Bad Service - Failed to refund my Claim!Metropolitan Health Group Administrators

<p>On 21st January 2017,I submitted my claim to GEMS. I have proof of same together with the refund claim. I followed up with another email to no avail. On the 26th June 2017, I received an email from GEMS stating my query was now closed as I had not furnished them with the claim so they cannot action. This is absolute incompetence and shocking service. The stale claim period has now come and gone and it will take another couple of months no doubt to be paid as it will need to be approved. This delay is at my expense. Why on earth pay for an option that does not manage the claims efficiently.</p>