Bad Service Delivery and Non Compliance

On 1 November 2015 i was accepted as a member of GEMS because i changed departments. I had Polmed previously, let me add trouble and problem free for 16 years. I completed my application form and marked the EMERALD plan. The person who processed my application then registered SAPPHIRE on it causing myself and my family being turned away at our GP because the plan can only be used at GENERAL HOSPITALS. I called GEMS 3 times and visited their offices once, costing me airtime, time and fuel to resolve a problem they created by registering the wrong plan. I was promised on every occasion that it would be rectified in 48 hours and that the consulted will call me. Up to now its not corrected nor did i ever hear from them again. The service is downright in the gutter and they don't care about their clients. I was with POLMED for 16 Years and not once since my inception i had to fight or argue with anyone there. Here i am a new client and has had problems with incompetence from the start. I feel disgusted as a client. GEMS you can learn a lot from POLMED. I hope this post will get me some joy now by getting better service delivery.