Bad service!!!

Bad service from Gems! Gems has been sending me from pillar to post regarding contribution refund since beginning of April, I made a cash payment as they claimed that I owe them but they still continued to extract the monies from my persal, and when I ask for my refund they claim that my details aren't upto date. Gems requested three months bank statement, certified ID copy as well as proof of residence for them to refund me. I emailed all the documents required on the 7th of May 2021, and today when I call them they tell me to call again sometime next week maybe Wednesday.

They are giving me the run around instead of refunding me!!!