BAD SERVICE BY GEMS

I attended George Medi-Clinic on 25 December 2021 not feeling well for days, due to the fact that no doctor could see me 24 December 2021. I was diagnosed with sinus infection. Just after Christmas both my parents were diagnosed with COVID while I visited them in George. Since I already had to pay the account for the visit to George Med-Clinic myself, with my benefits exhausted, I went directly to the walk in facility of Pathcare for a COVID test, BEING IN THE SAME HOUSE WITH BOTH PARENTS WHO TESTED COVID POSITIVE. I had to pay R500.00 for this test as it was holiday time, and I could not afford to pay another R850.00 for going to George Medi-Clinic. The next day I was informed that I was COVID positive. Now GEMS do not want to refund me for the R500.00 as they require a further motivation or reports. What more do they want that this information. They always all the tricks in the book, not to pay.