Bad Service by contact centre agent

<p>Good day</p> <p> </p> <p>On the 04th May 2017 I tried to log on to the GEMS website and I couldn’t reason being I had forgotten my password and my account was blocked.</p> <p> </p> <p>I called the contact centre and they unblocked my account. I tried to unblock it and it and there was a security question What is my favourite car.</p> <p> </p> <p>I put in what I usually put however the system did not accept it. I called the contact centre again and I spoke to Lefuno Nnzeru I explained my problem that I had forget the answer to the security question. She went to ask what must she do and came back and said there is nothing they can do if I forgot my answer to the security question. I then asked her does that mean I won’t be able to log on to the system forever because the should be someone who is supposed to get into my account and reset the answers. She then said I must remember what I had put in. I told her that I always put 2 makes of cars and it’s not accepting it.</p> <p> </p> <p>I asked for the manager and supervisor and she refused to come and talk to me and she said she will tell you the same thing that I am telling you. I asked for the name of the Supervisor she said its Mpho Mbheshu.</p> <p> </p> <p>Lefuno is working for Government, she is supposed to be professional. On 2 occasions she just decided to talk to whoever she was talking to and not even asking me to please hold. Then she comes back and says thank you for holding but she never asked if I could hold.</p> <p> </p> <p>She spoke to her “Supervisor” with me on the line hearing what she is saying to her, isn’t she is supposed to click the hold button so that I don’t get to hear what they are saying.</p> <p> </p> <p>Lefuno was chewing on the line, while talking to me, because of the bubble gum or whatever she was eating she didn’t even concentrate of the first occasion I had to tell her that you are not even listening to what I am saying.</p> <p> </p> <p>Deal with Lefuno she is not the call centre material.</p> <p> </p> <p>I would like my security questions to be unlocked I want to use the system. I cannot be calling the contact centre each time I want to manage my medical aid.</p> <p> </p> <p>Contact Number: ********** </p> <p> </p>