BAD Service and Frastrated

How long will Gems take to fix it's house in order ? Why should members have to suffer and complain everytime. This time I am definitely sending the News a update how you treat your members by not delivering their medication on time. Why should we suffer like this as if we receiving medication at a public clinic but this is paid for. The lack of poor service from my Marara is appauling I'm so frastrated of this I have no medication delivered at my doctor's room.