BAD SERVICE

I WANT TO COMPLAIN ABOUT THE THREE RUDE AGENTS I SPOKE TO TODAY FIRST I SPOKE TO KELETSO WHO DROPPED THE PHONE WAS I WAS BUSY WITH HER AND SHE DID NOT EVEN PUT ANY REF OR NOTES TO SHOW I CALLED IN TODAY, I THEN CALLED AGAIN AND SPOKE TO YOLAKZI *** AND SHE **** AND TOLD ME SHE CANNOT SEE THE CLAIM ON SYSTEM WHILE THE CLAIM IS ON THE SYSTEM AND TRANSFERRED ME TO AUTH DEPARTMENT AND THE AUTH DEPARTMENT HAD TO TRANSFER ME BACK TO ACCOUNT DEPARTMENT, I WAS ON THE PHONE WITH TINYOKO AFTER BEING ON THE CALL FOR MORE THA 30 MINUTES AND SHE THEN DROPPED THE CALL. I WANT TO SAY YOUR SERVICE IS SO BAD AND YOUR AGENTS ARE NOT HELPING AT ALL PLEASE FIX THIS AND I WANT SOMEONE SENIOR AND WHO WILL KNOW AND BE ABLE TO UNDERSTAND MY QUERY TO CALL ME BACK BY CLOSE OF BUSINESS TODAY ON *** *** (MAT1095)