bad service

Hello Peter : On th 19 &21 September my child attended school psychologist en she wanted cash then later I claimed from medical aid,i sent invoices.When I made follow-up I was told to sent cash receipts I did that.After noticing that nothing was deposited,I phone their call center on the 13November 2015,ref number MH ***1,en I was told that they request of reversal was done. It will take 4-5 working days that five days is gone. but still nothing in my bank. What make me sick us that when you phone their call centre it take R60 airtime still you need to keep on making follow-ups. I am tired of this issue I have been making lots of follow-ups,gems need to improve its services it sucks,this is my money, I want it