BAD SERVICE

The Doctor sent motivation & quotation for hearing aids to Gems on the 17/08/15. After numerous calls I was told it was approved. Took my child for test and all and on the 7/9/15 we received the hearing aids. On the 15/9/15 called Gems was told the account was not paid but it will be resubmitted as they indicated the date of service and approval was not corresponding. On 25/9/15 (MH***2) I called and told the account will be paid on the 2/10/15. Each hearing aid was R6600 & the total account was R13200. Gems paid only R6600. on the 6/10/15 (MH***9) I called & spent more than an hour explaining my story so that they can tell me why is the account only paid half. I eventually spoke to the supervisor Nomkhosi Dlamini whom I asked to respond to me in 2 hrs on progress made. She agreed even though she mentioned she would be comfortable coming back to me the next day (7/10/15). Today its the 8/10/15 & she did not call me on the 6th as I had requested, neither on the 7th that she was saying she can call me. The service at Gems is bad, suppliers are tired of calling them yet I pay gems religiously without fail. Customers are just not a priority to them. I want the account settled.