Bad service

Im the main member in this medical gems I joined this medical 2008 I have my Father as an Adult in my medical saw I cancelled my Father on my medical because he didnt use it for a year.Cancelled my father on the 15 of June 2017 last year ,but I saw an email last week on the 2/05/2018 saying they terminating my Father this year as from April 2018.I reported this to Gems and they sad I must send the proof of terminating I sent it the same day.I called them on the 3/05/2018 they said I must send my 3 months bank statement and and the account no I sent it.On the 4th/05/2018 I called them again they said I must call the Department and send them the proof showing that they dedacting for my father in my medical.I sent it on the 4/05/2018 till now they saying they working on the matter they working on this till now they going to backpay me but till today they saying they still busy but on the 15 I saw that they still dedacting for for my Father.What if I didnt saw this I was going to loose all my money even now they terminated the member but they still dedacting.I called again my Department on the 16/05/2018 they told me that gems is still dedacting for this member.Even when I ask them how much I are they dedacting per member they saying they dont now I must ask my Department.When Im calling my department they saying they lying they suppose to now how much are they dedacting per member.Member no ********** 2 they must pay me back my money .