Bad service

Last year GEMS cancelled my dependent membership in March . Found out in June when she wanted to consult the doc. I called GEMS to find out why they said she didn’t provide proof that she is still a student .. I sent proof, I was then told to start over the application I did so. I also asked GEMS if they would impose any exclusion or waiting periods they said no on the email they rep**** on . During the time her membership was terminated GEMS kept on debiting the same amount even though she was not active. Her membership is now active and she called GEMS to register on their maternity program only to be told she doesn’t qualify she’s still on waiting period. My question is why are they imposing a waiting period yet they stated no the email no exclusions or restrictions will apply