AA
ALLIE A
1 reviews | Active since Jan 2026
08 Jan 2026, 10:16
Bad service
Terrible service. I enquired on the 12 November 2025, it's January 2026 and still no correspondence besides the no-reply email stating they will get back to me within 72hrs. I sent 8 emails since then with absolutely no feedback.however on the 6January 2026 I was at the dr and they sent me the consultation fee today. The past 2 years the communication Gems has been terrible. And I'm definitely not the only person experiencing it cause I've heard it before from my colleagues
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Gems (Government Employees Medical Scheme)'s replyOfficial
08 Jan 2026, 10:18Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS
Gems (Government Employees Medical Scheme)'s reply08 Jan 2026, 10:18
Official
Good day,
Thank you for engaging with us. We are following your message, and feedback will be provided. If you have an urgent query, please contact us on: ***(members Toll-free number) & ***(providers).
Call Centre Hours: Monday - Friday: 8h00 - 17h00 & Saturday: 8h00 - 12h00.
Emergency number: ***(available 24 hours)
If you wish to submit a compliment, please email us on at ***.
We look forward to receiving your positive feedback.
Regards, GEMS