Bad Service

On the 6th of May 2015 I called the medical aid customer care line to assist in removing my daughter as a dependent as she got her own medical aid with the company she now works for. I was told to email the request to *** and my request will be attended to within 48 hours. I received a response then and thought my request had been attended to. On the 15th May my account was debited the full amount and I called them immediately that day and was told to resend the email of which I did AGAIN but till today when I called to follow up and 2 more debits have gone through nothing is being done. I called in again today just to be passed around the call center. I am very disappointed if not disgusted with GEMS *********** service agents. and again today I am told to wait another 48hours to check if my request will be processed.