1 reviews | Active since Sept 2016
Bad service
<p>I had a very bad experience while on holiday away from home. My chronic eye drops ran out in my suitcase while traveling. I contacted GEMS, as required and had to change my preferred pharmacy to Springs, which I did. When I arrived at the pharmacy I spent 2 hours on the phone, at my own cost, to be told that I have to get an affudavud from a police station and they would investigation the matter before desiding if they will pay for another bottle. How do you investigate whether it ran out in my luggage? U had to pay the R242 in cash. These drops prevent me from going blind. </p>
Good day
Thank you for affording GEMS the opportunity to respond to your concerns. Kindly send us a private message with your membership number so that we may be of assistance.
Kind regards
The GEMS online team
Good day
Thank you for affording GEMS the opportunity to respond to your concerns. Kindly send us a private message with your membership number so that we may be of assistance.
Kind regards
The GEMS online team
Good day
Thank you for alerting us to your difficulties in replacing your chronic medicine.
We can confirm that, as per our telephonic conversation with you, obtaining an affidavit is part of the Scheme's process to reimburse your eyedrops through the chronic medicine benefit.
We look forward to receiving the affidavit and assisting you further.
Kind regards
The GEMS online team
Good day
Thank you for alerting us to your difficulties in replacing your chronic medicine.
We can confirm that, as per our telephonic conversation with you, obtaining an affidavit is part of the Scheme's process to reimburse your eyedrops through the chronic medicine benefit.
We look forward to receiving the affidavit and assisting you further.
Kind regards
The GEMS online team