Bad service

<p>I would like to know how can GEMS not provide me with my Chronic medication and i have the proof to show that the medical has been approved. They need to read the correspondence that the client sents them and if they don't know they must phone me to clarify the matters. Am already 10 days without medication and it's not fair towards me. It's costing me to get a new script and now it's still approve and the people who contact me provides me with the wrong information as well?? What is going on at GEMS??</p> <p>i urgently want this problem to be resolved.</p>