1 reviews | Active since Mar 2017
bad service
<p>I have been waiting for feedback from gems medical aid about my son heaaring device for over a period of a month, un til. today there is no feedback. I call them every day about it and there is no one to assist , apparently their appliance departments takes no calls from their clients, and the call centre says there is nothing they can do about it. I have been patient but now i'm tired. we paying so much to get such treatment</p>
Good day
Thank you for allowing us the opportunity to respond to your concerns. We are investigating this matter and will respond as soon as possible.
Kind regards
The GEMS online team
Good day
Thank you for allowing us the opportunity to respond to your concerns. We are investigating this matter and will respond as soon as possible.
Kind regards
The GEMS online team
Good day
We are sorry to hear about your difficulties in obtaining authorisation for your son’s hearing aid. Please accept our sincere apologies.
We are pleased to confirm that subject to your available medical appliance benefit, the request for a hearing aid has now been approved by the Scheme.
Kind regards
The GEMS online team
Good day
We are sorry to hear about your difficulties in obtaining authorisation for your son’s hearing aid. Please accept our sincere apologies.
We are pleased to confirm that subject to your available medical appliance benefit, the request for a hearing aid has now been approved by the Scheme.
Kind regards
The GEMS online team
i'm still waiting for my claim to be paid.. until today it is not paid. The complaints department called and promised to do it , but as of today it is still not settled and my son is still having problems with his hearing. I'm very fustrated because he is missing out on his school work and seeing him struggling like this breaks my heart. i would really not recommend this medical aid to anyone, it is very unfortunate that all goverment employyes are forced to use it. if i had it my way i would not be using this stupid medical aid, and dealing with very unprofessional people. I will not take the matter further if by the end of the week it is not sorted
i'm still waiting for my claim to be paid.. until today it is not paid. The complaints department called and promised to do it , but as of today it is still not settled and my son is still having problems with his hearing. I'm very fustrated because he is missing out on his school work and seeing him struggling like this breaks my heart. i would really not recommend this medical aid to anyone, it is very unfortunate that all goverment employyes are forced to use it. if i had it my way i would not be using this stupid medical aid, and dealing with very unprofessional people. I will not take the matter further if by the end of the week it is not sorted
Good day
As per our communication with you, we can confirm that a hearing aid for your son has been approved and that the account for services rendered on 10 February 2017 has been accepted. Payment will be made on 31 March 2017.
We sincerely apologise for the delay in approval and payment.
Kind regards
The GEMS online team
Good day
As per our communication with you, we can confirm that a hearing aid for your son has been approved and that the account for services rendered on 10 February 2017 has been accepted. Payment will be made on 31 March 2017.
We sincerely apologise for the delay in approval and payment.
Kind regards
The GEMS online team