Bad Service

<p>I sent two of my claims to GEMS medical aid for refund on the 10th of February 2017. One was for R480 and another for R2 580.82. I made a follow up phone call and was confimed that claims were received and all was in order. Today the 17th I made a follow up only to be updated that the R480 one had something missing on that the doctor needed to clarify - I have no problem with this and having it sorted. The second claim, the dental section claims to have not received it. My question is how was the other claim received and the other not? The consultant tells me she can't give me answers she doesn't have I should just re-send the claim and wait for the turn around time. This is very frustrating, we are paying for these medical aids and the reson why doctors do not want to take it its because of how long they take to pay them. Now as members we struggle to get our refunds back instead we deal with rude consultants who show incompetence and no love for the job they do at all. We have to fight to get transferred to the next person, they can't trace an email and cannot respond to questions. Resending the claim and getting no response none whatsover except for the automated one is an indication of how much we are not valued by GEMS. We have to hold for long periods being transferred form one person to the next and still no assistannce. Please assist me to get this claim processed</p>