bad service

<p>On the 10 August I have published a review about gems but i didn't get any feedback. On the 26 May 2016 my child went for appendix oparation. Now i am recieving statement from Dr Gorny whose account is not paid some of the codes. I enquired to Gems about that i was tols that doctor need to submit modify paper claim. when i phoned doctor's room lady there told me that Gems is full of strories when it suppose to pay. There is nothing wrong with their claim. I am sick and tired because Iam spending my airtime at the end I dont get any help. Gems is treating me like a person who is on last option.I contribute everymonth I dont come with strories why when i suppose to get help i struggle. it's too much R 2955.57. in one account and they will hand the account soon ,worse I am havin medical aid emerald option.</p> <p> </p>